faq

Hegen bottles fit into most wideneck warmers of most leading brands. To be safe, simply measure the diameter of the relevant brands’ bottle for comparison. As a gauge, Hegen bottles measure 7cm in diameter.

Hegen bottles are a ‘softsquare’ shape made out of 4 tiny circle corners. It is ergonomically designed to be easier for babies to hold

Yes. Hegen bottles can undergo steam, microwave and UV sterilisation. To be safe, we recommend waiting at least 15 minutes between sterilisation cycles. As our PPSU bottles are able to withstand -20'C up to 180'C in temperature; please do remember to check that your steriliser does not exceed the aforementioned temperature range.

The Hegen Polyphenylsulfone (PPSU) range is made of FDA compliant foodcontact grade and NSF certified medical grade material. PPSU is widely used in the manufacturing of medical appliances due to its superior toughness and high temperature resistance. It combines the advantages of both glass and plastic materials; BPAfree and lightweight. PPSU is naturally ambercoloured and contains no artificial pigments. Hegen PPSU is free of BPA, BPS, Phthalates and PVC.

Hegen bottles are made out of Tritan material. Glasslike Tritan material is impactproof
and shatterresistant. It is free of BPA, EA, AA, PVC & Phthalates. Our Tritan bottles are safe from -20C up to 110C in temperature. Hegen bottles are made out of Tritan material which is highly temperature resistant and can thus undergo boiling / freezing. To be safe, please do not exceed the aforementioned temperature range.

Tritan material being a form of plastic that has glasslike transparency makes any signs of wear and tear more visible. If oil residue (from milk or hand creams etc.) is still present on the bottle when it undergoes any heating processes such as sterilisation, permanent staining (manifesting as ‘haze marks’) may appear. To prevent any such staining, please do ensure that any residue is removed prior to sterilisation or heating in any form.

The best thing to do to prolong the usage of our bottles would be to use detergent that is not diluted to ensure that all oil residue is completely removed before undergoing any heating processes. We have found that as long as the residue is removed before heating, there should not be any permanent staining on the bottle. As your baby’s safety is our foremost concern, please be assured that the staining is purely cosmetic. The safety of the bottles are not compromised in any way and are perfectly safe to use.

We are so happy to hear this! International standards recommend teats to be replaced every 3 months and bottles every 6 months. Hegen bottles are designed to last and can be continually evolved to meet the different needs of the growing child. You can continue to use our bottles and convert it to snack cups as your baby grows. To be safe, we recommend replacing the teats every 3 months or if there is any signs of wear and tear. Likewise, should there be any scratches or wear and tear observed on the bottles, we also recommend to have them replaced.

Hegen bottles have an extremely wide mouth and minimal parts. Furthermore, as our bottle has absolutely no ridges, undercuts or hidden corners, you can quickly clean the Hegen bottle without the need of a bottle brush, avoiding scratches on the bottle. However, if you would like to, you can certainly use a bottle brush to clean your Hegen bottle. Please do remember to thoroughly clean not just the sides but also the base of the bottle.

Yes. Our breast milk storage containers feature a silicone seal that ensures our containers are truly airtight.

At lower temperatures, materials can sometimes experience contraction and expansion at different rates. Let the containers sit in open air for awhile before opening. If you’re in a hurry, try pouring hot / warm water over the lid so that it can expand a little and loosen before opening.

All covers/lids should fit nicely with a ‘click’. Please refer to the above guidelines for the proper assembly and usage of our Hegen bottles. If this doesn’t fix the issue, please contact us at cs@hegen.com and we will do our best to help you solve this!

Hegen feeding bottles and breast milk storage containers are leakproof. If you find that your feeding bottles/containers are leaking, please check the above guidelines for the proper assembly of the Hegen teat/silicon seal. If this doesn’t fix the issue, please contact us at cs@hegen.com and we will do our best to help you solve this!

If your teat is not flowing, simply use your fingers to massage the teat and the airvent

to ensure that it is not stuck closed. If this doesn’t fix the issue, please contact us at support@hegen.co.uk and we will do our best to help you solve this!

Simply use a pair of scissors to cut around the packaging starting from the slit opening designed for ease of use.

We strongly recommend that you create an account. It will allow you to track your order status. If you choose to, we will also send you regular news updates.

We accept all major credit cards, as well as PayPal.

You can contact us to amend your order before daily cutoff time. We will do our best to amend your order, however, we cannot guarantee we will always get to it before your order is shipped.

Most replaceable parts are sold separately on our website. You are more than welcome to order them separately.

Yes we do. International orders can take a while depending on where you are.

Items that are defective and not due to regular wear and tear as deemed by Hegen, will be eligible for a 1-1 exchange on a component by component basis.

Sale or GWP items or items with missing or mishandled parts are not eligible for exchange.

Within 30 days of purchase.

All products are sent from our warehouse in the UK. Under normal circumstances, if you are UK resident or your order is less than 150 EURO you will be charged standard UK VAT at 20%. No other customs charges are expected for residents within EU.

If you are a resident of EU countries, and your order is greater than 150 EURO, you will not be charged VAT on checkout, but maybe charged import tax and duty by your local authority.