HEGEN PTE LTD take our responsibilities under Singapore’s Personal Data Protection Act 2012 (the “PDPA”) seriously. We also recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data
The term “Personal Data” means any information in the possession of HEGEN PTE LTD or control of HEGEN PTE LTD that relates directly or indirectly to an individual to the extent that the individual can be identified or are identifiable from that and other information in the possession of HEGEN PTE LTD such as name, address, telephone number, NRIC, email address, etc. HEGEN PTE LTD may “process” your Personal Data by way of collecting, recording, holding, storing, using or disclosing it.
Your Personal Data may be collected from you during your course of dealings with HEGEN PTE LTD in any way or manner including pursuant to any transactions and/or communications made from/with HEGEN PTE LTD,including interactions on www.hegen.com. HEGEN PTE LTD may also collect your Personal Data from a variety of sources, including without limitation, at any events, seminars, road shows, customer satisfaction surveys organised or sponsored by the HEGEN PTE LTD and/or from the cookies used on the Site.
In addition, the HEGEN PTE LTD may also receive, store and process your Personal Data which are provided or made available by any third parties, credit reference bodies, regulatory and law enforcement authorities, for reasons including delivery of HEGEN PTE LTD products and/or services, performance of conditions of agreements and/or to comply with the HEGEN PTE LTD legal and regulatory obligations.
Your Personal Data may be processed for the following purposes:
and you may be required to terminate your agreement or discontinue your business relationship with HEGEN PTE LTD.
HEGEN PTE LTD will not disclose any of your Personal Data to any third party without your consent except to the following third parties, for one or more of the above Purposes:
HEGEN PTE LTD aims to keep all Personal Data as accurate, complete, not misleading, up-to-date and reliable as possible. Therefore, the accuracy of your Personal Data depends to a large extent on the information you provide. As such, it is a condition HEGEN PTE LTD providing the products and/or services to you that you:
Subject to the exceptions provided under the PDPA, you have the right to request for access to, request for a copy of, request to update or correct, your Personal Data held by HEGEN PTE LTD. HEGEN PTE LTD may charge a small fee (such amount as permitted by the PDPA) to cover the administration costs involved in processing your request to access your Personal Data.
In respect of your right to access and/or correct your Personal Data, HEGEN PTE LTD has the right to refuse your request to access and/or correct your Personal Data for the reasons permitted under the law, such as where the expense of providing access to you is proportionate to the risks to your privacy, or where the rights of others may also be violated, amongst other reasons.
You have the right at any time to request HEGEN PTE LTD to limit the processing and use of your Personal Data (for example, requesting HEGEN PTE LTD to stop sending you any marketing and promotional materials or contacting you for marketing purposes).
In addition, you also have the right to inform HEGEN PTE LTD on your withdrawal (in full or in part) of your consent given previously to HEGEN PTE LTD subject to any applicable legal restrictions, contractual conditions and a reasonable duration of time for the withdrawal of consent to be effected.
Any of your Personal Data provided to HEGEN PTE LTD is retained for as long as the purposes for which the Personal Data was collected continues; your Personal Data is then destroyed unless its further retention is required to satisfy a longer retention period to meet the operational, legal, regulatory, tax or accounting requirements of HEGEN PTE LTD.
HEGEN PTE LTD is committed to ensuring that your Personal Data is stored securely. In order to prevent unauthorised access, disclosure or other similar risks, HEGEN PTE LTD endeavours, where practicable, to implement appropriate technical and organisational measures in accordance with the applicable laws and regulations to safeguard against and prevent the unauthorised or unlawful processing of your Personal Data, and the destruction of, or accidental loss, damage to, alteration of, unauthorised disclosure of or access to your Personal Data.
The Internet is not a secure medium. However, HEGEN PTE LTD will put in place various security procedures with regard to the Site and your electronic communications with HEGEN PTE LTD.
Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may be routed through a number of countries before being delivered – this is the nature of the World Wide Web/Internet.
HEGEN PTE LTD cannot and does not accept responsibility for any unauthorised access or interception or loss of Personal Data that is beyond HEGEN PTE LTD reasonable control.